Jeff Sexton

Tuesday, October 10, 2006

Memo to eBay, Part Two

Get With The Program

One of the trends on eBay most annoying to regular eBay buyers is the ever increasing tendency of sellers to evade, ignore and otherwise not participate in eBay itself. eBay has done a great deal of work to make buying and selling easy from posting an auction, watching it's progress, paying for items and even paying for postage.

It's been annoying enough to encounter sellers not using PayPal, but there are now sellers who refuse to do anything at all through eBay. There are sellers who will not even respond to eBay messages. Sellers need to realize that buyers will, given the opportunity, avoid buying through third parties that will not integrate with the eBay checkout. Every time, as a buyer, I have to enter my shipping address an extra time, or even worse, create yet another account on some other website, I make a note never to buy from that vendor again.

There was an improvement made recently where eBay began listing the shipping amount in search results. This allows buyers to avoid sellers that have not fully filled out their auction information with the postage. That was a good start. As a further service to buyers, eBay needs to create a way for buyer to block selected sellers from their search results and category listings. eBay, please put the buyer first.

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