Jeff Sexton

Friday, January 20, 2017

Society6

This month I placed an order with society6.com. The order arrived in a timely manner, in good condition, and a good level of quality for the price. There was one problem.


I was sent a completely different item.

The email acknowledging my order had the correct item listed. But the packing slip in the package, and the item itself, were something else, something I really didn't want. 

Here's the thing though, there is no way to contact society6.com. They have a form on their website to report problems, and I did, including my order number, a description of the problem, their exact description texts of the product I order, and the one I received, and an image of the email acknowledging my order, with the correct description, and all my information. I received an automated response immediately, saying they would get back to me within 24 hours. They did not, ever. 

There is no other way to contact the company. In fact, after some digging, I would conclude that society6.com has deliberately made sure there is no contact information for them anyplace on the internet. Avoiding completely the cost of any sort of customer service what so ever, I assume, is part of their business model.

I have an item I don't want, and I am out the money.

I recommend avoiding society6.com.

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