Customer Service

Image by Trevor Manternach via FlickrI just ordered something from ThinkGeek.com. On checkout I used PayPal, but after leaving the PayPal site I was redirected back to the exact same ThinkGeek cart page, where there was no additional, "now I've paid, finalize the order" link. I opened a new tab and found the page on their site for order status and the order was "incomplete", as checkout was not finished. But I couldn't get off the cart page without a payment (again).

I found a support email address and sent an email. I got an automated response right away. But amazingly, with about two minutes, I got an email from a live person, saying that, yes, it wasn't working correctly and they had recieved payment and the order was on it's way. I went back to the order status page and sure enough, it showed the order as ready to go.

Nice to see customer service working out for a change, at one place at least...